Communicating to Be Understood by Everyone: A Practical Guide
The guide "Communicating for Everyone: A Guide to Accessible Information" was developed in collaboration with the Interdisciplinary Research Chair in Literacy and Inclusion (CIRLI) at the Université du Québec en Outaouais, the Cultures et Santé association (Belgium), and, in France, with the National Agency for the Fight Against Illiteracy, Unapei, and an expert in digital accessibility.
This guide sets out recommendations for developing information accessible to all, based on the principles of universal design and taking into account the needs of the audiences it is intended for.
Each chapter provides suggestions for best practices, lists pitfalls to avoid, and offers specific examples for illustration. A table summarizing essential practices concludes each section. The specific needs of people with intellectual, hearing, or visual disabilities are taken into account.
The guide is intended primarily for public and private organizations such as municipalities, healthcare facilities, social and medical-social institutions and services, associations, and businesses, across all sectors. It is designed to support all stakeholders in designing and sharing information that is accessible to everyone, regardless of their audience or literacy level.