As part of an agreement between the CNSA and the INPES, preliminary work was conducted in 2008–2009 with the aim of developing a qualitative research protocol on ways to improve the health of people experiencing a loss of independence or living with a disability. The findings, summarized in this document, are based on three types of data: -Hearings with organizations dedicated to assisting older adults, people with disabilities, and/or their caregivers. -Two literature reviews on people’s health needs, addressing age-related loss of independence on the one hand, and disability on the other. -Exploratory interviews with the study population. [report excerpt]